Hi there, I'm
Becca Holcomb.

SALESFORCE ADMINISTRATOR ANALYST
AGILE CRM CONFIGURATION MANAGEMENT

Hi, I’m Becca. I am a Salesforce administrator, analyst, and product owner entering the ecosystem after 20+ years in the hospitality industry with a specialty focus on healthcare and wellness service and education since 2013.

I am fully captivated by the business to end user paradigm altering capabilities that the Salesforce platform offers — the unified streams of data under a secure umbrella, the time saving workflow automations, the efficiency of internal and external collaboration, and the sustainable growth possibilities. Salesforce is everything I had wanted for my own small business and am thrilled to have access to now. I can’t be more enthusiastic about the usefulness and intelligence of this tool. I have a particular appreciation for the customizable configurations and adaptability aspects of this technology as I understand the importance of a business fulfilling their unique requirements to operate efficiently and ultimately provide a better service to end users.

During my career transition, from perinatal wellness business owner to Salesforce administrator analyst, I have harnessed my desire to improve accessibility to quality service into my work and training as a tech professional. Working through trailhead module after module, pursuing active team learning experiences to practice my skills, I continue to educate myself as much as I can on how I can leverage Salesforce features and functions. I strive to be a proficient, conscientious, and supportive administrator, analyst, and teammate. My belief that humanity in technology can be achieved drives the application of my services. My passion for positive user experiences and outcomes, strategic planning, access to important and beneficial information, security of private data, and efficiency in service truly comes through in the work that I do.

In my work as a Salesforce administrator analyst, I get to help translate, map, and process the endless internal and external information streams to simplify complex elements for users to become successful. Through an agile investigative approach and with particular attention to the user experience element, I facilitate a user’s connection to the powerful Salesforce platform.

Thanks for taking the time to learn more about me. I do hope you choose to connect more!

DOWNLOAD RESUME

PROFICIENCIES

PROFESSIONAL KNOWLEDGE AND CERTIFICATIONS

Salesforce Certified

Administrator

DONA Certified

Birth Doula

Yoga Alliance Registered

Experienced Yoga Teacher

Salesforce Certified

Associate

Lamaze Certified

Childbirth Educator

Yoga Alliance Registered

Prenatal Teacher

Admin Super Set

Superbadge

Spinning Babies Certified

Parent Educator

Restore Your Core

Certified Teacher

Certified Scrum

Product Owner

ACE Certified

Personal Trainer

Education is a top priority for me! I wouldn't be able to provide all the quality services that I do, without learning from so many amazing teachers. Check out the list of trainings, certifications, and courses that I have participated in!

CROSS FUNCTIONAL COLLABORATION

TEAM LEADERSHIP

PRESENTATIONS & PUBLIC SPEAKING

PROCESS AUTOMATION

SALESFORCE CONFIGURATION

REPORTS & DASHBOARDS

REQUIREMENTS ANALYSIS

DESIGNER'S MINDSET

TRAINING & DEVELOPMENT

STRATEGIC PLANNING

EXPERIENCEO

EXPERIENCE

WORK HISOTRY

2015-Present

ELEMENTS WELLNESS

Founder, Owner, Maternal & Birth Support Specialist

Responsible for every aspect of the small business. Provided 10,000+ hours of birth doula services, childbirth education classes, group and private specialty personal training, and pre/postnatal professional yoga teacher trainings via Zoom, in-person sessions, and pre-recorded recorded videos. Mapped and strategized support services for 350+ clients, customized to meet their needs. Curated website content and design, SEO, process automations, social media, email marketing, and advertising. Accounting, invoicing, documentation, record keeping, and business analysis. Regularly maintained client, peer, and a network of over 30 intra-professional relationships in the local community.

2013-Present

VAIL RESORTS

Yoga Instructor

Responsible for guiding students of all levels and backgrounds through a yoga practice. Private and Group instruction. Developed longterm report with local and seasonal students generating the highest returning pass & membership holders rate at the studio. Provided specific alignment modifications and physical adjustments personalized per student. Certified and taught in 6 styles of yoga with over 100 class plans created. Student intake documentation and payment processing.

2023-Present

CLICKED

Workforce Training Program

Participation in skills challenges and team sprints to develop practical business analyst and administrator knowledge. Experiences have included: Stakeholder Interviews, Requirements Gathering, Business Process Mapping, Change Management Planning, User Stories, User Acceptance Testing, System Configuration, Flow Automations, Minimum Viable Product Demos, Stakeholder Project Presentations, as well as using tools such as Jira, Miro, and Confluence. Clicked is a virtual work experience program that enables learners to access hands-on learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employers.

2013-2015

SUNSHINE CAFE

Restaurant Manager

Management of 30 staff members and daily restaurant operations. Co-developed on-boarding program for new front of house staff. Lead daily shift meetings. Tended to patrons needs. Maintained organized work space. Prepared daily account reports.

2013

WORTHY BREWING

Restaurant Manager

Management of staff and daily restaurant operations. Established all front of house procedures during the Pub's foundation. Trained bartenders, servers and hosts. Assisted patrons with needs. Edited POS Menu. Participated in weekly manager meetings. Prepared and held staff meetings.

SAILING
3 Months Living on Sailboat in Caribbean

2010-2012

GRAND TETON
LODGE COMPANY

Bar Manager + Banquets-Conventions

Managed seasonal staff and daily restaurant operations. Trained bartenders and cocktail servers. Participated in Banquet Event Order meetings. Oversaw the setup and operation of beverage stations at banquet events. Serviced 10-300 person conferences, receptions, weddings, plated and buffet dinners. Attended to the setup and breakdown of rooms according to Banquet Event Orders. Attended to the setup and breakdown of Off Site events. Worked to control the quality of presentation at each event. Served at the nightly pool bbq. Prepared nightly reports and accounting packets. Scheduled employees. Prepared and held staff meetings.

2008-2009

SNOW SUMMIT

Restaurant Supervisor

Operated cash register. Prepared cold meals by chopping vegetables, making salads and sandwiches. Mixed and served beverages at bar. Set up and broke down dinning areas. Assisted in planning restaurant events. Assisted in organizing employee lunch and break schedule.

2009-2012

VAIL RESORTS

Restaurant Supervisor

Supervised staff in completing restaurant tasks. Assisted patrons with needs. Controlled the quality of display areas. Trained and set up cashiers with registers. Prepared auditing packets by completing accounting close outs and reports. Assisted with employee scheduling. Assisted in overseeing special event breakfasts.

2005-2009

PERFECTLY FRANK

Restaurant Supervisor

Tended to patron needs. Maintained clean and orderly restaurant in fast paced environment. Operated cash register. Prepared restaurant for opening. Cooked food to order. Assisted cooks in preparing food. Organized and put away deliveries. Answered telephone.

2005-2008